Purchase terms & conditions

The Standard conditions of tourist service

These terms are standard conditions of tourist service contract and by pressing the button “I agree“ at the end of these conditions the tourist confirms that he/she introduced to standard conditions of the tourist service defined by the company, fully agrees with it and has no complaints. 

 

Definition of Terms:

The company - Travel Agency ,, Beetrip“.

Tourist - the person registered on company website with the following address: www.beetrip.ge and purchaser of the tour(s) introduced on the same website and accompanying persons during the same tour.

Award of contract - The unity of choosing the specific tour electronically on the website by the tourist (with indication of the time of its start and finish, number of tourists, every service included in the tour electronically), confirming/signing the “I have read, introduced to and agree with the terms and conditions of the service“ button under the mentioned standard conditions of tourist service (which is equivalent to signing the contract) and paying the cost of the selected tour.

Purchase of the tour - Transfer/reflect the cost of the selected tour on a bank account after electronic approval (marking) the “I have read, introduced to and agree with the terms and conditions of the service“ button (which is equivalent to signing the contract) after selecting the tour(s) presented on the company‘s website.

 

1. Terms of service

1.1. Selected tourist service immediately comes into force after full payment of the cost of the selected tour by the tourist.

1.2. The tour can be started after four banking days since purchasing the tour by the tourist i.e. from the moment of transfer/reflection the cost of the tour on a bank account in the period marked electronically during purchase by the tourist.

1.3. Travel service purchased by tourist is valid until the end of the tour.

2.   Obligations of the company

2.1. The company is obliged to help tourist in accordance with the information filled in the information field of the tour that is bought and chosen by the tourist.

2.2. The company is obliged to give useful information about the specific characteristics of a region/country, traditions and particular customs if there is a need to follow them in order to keep tourists safe.

2.3. The company is obliged to inform tourist about changes made in the process of executing the tour in reasonable time.

 

1 Authority of the company

The company is plenipotentiary to unite tourists’ groups in accordance with the direction of the tours. 

 

       3. Obligations of the tourist

3.1. Be on starting location of the tour in time and have all the documents, necessary for executing tourist service without interruptions, with him/her including: documents containing information about identity of the tourist - identification card or passport, if the tourist is a citizen of a foreign country – document confirming his legal being on the territory of Georgia; Document confirming that he/she has paid the price of the tour and etc.

3.2. Strictly protect the terms filled in the information field of the tour or the conditions foreseen in the information supplied by the company.

 

4. Special Terms

4.1. In case of high inflation or/and price changes, the company is plenipotentiary to set up an increased price and the tourist is obliged to pay the increased price of the tour which will be necessary for covering the surcharge caused by inflation.

4.2. The company is not responsible for:

            4.2.1. Loss/damage of tourist’s baggage;

            4.2.2. Loss of any personal belongings or other necessary documents;

            4.2.3. Problems that may arise with border-guards, customs inspector, police or with other legal authorities.

            4.2.4. The results caused by abusing Georgian Law or/and not following the rules of behavior at public places and rooted traditions;

            4.2.5. Damage to/caused by third parties;

            4.2.6. Negative results caused by misleading tourist obligations i.e. for every circumstance that is caused by the tourist himself/herself and is not connected with the company.

 

 

5. Cancellation/change of the service on behalf of the tourist’s own initiative

5.1 If the tourist decides to cancel the tour on behalf of his/her own initiative, taking into account that the company has already spent on tourist’s service, the following sanctions will come into force against the tourist:

a) In case of informing the company seven or more days before the tour, 80 % of the cost of the cancelled tour will be returned to the tourist;

b) In case of informing the company four or more days before the tour, only 50 % of the cost of the cancelled tour will be returned to the tourist;

c) In case of informing the company two or more days before the tour, only 20 % of the cost of the cancelled tour will be returned to the tourist;

d) Cancelling the tour in 48 hours before the tour is inadmissible. In this case the cost of the tour will not be returned to the tourist.  

 

 

5.2. The tourist also has a right to ask for replacing himself/herself with a third party during the tour in case of informing the company at least two days prior to departure. The company is plenipotentiary refuse to allow the third party to join the tour if he/she is not compatible with the necessary conditions for the tour purchased by the tourist. The company is plenipotentiary to agree on allowing the third party to join the tour if he/she will pay the costs that will be caused by the participation of the third party.

 

 

6. Cancellation/change of service on behalf of the initiative of the company

6.1. In case of any change in the cost of the tour or essential conditions of the tour caused by reasons independent from the company, the company is obliged to immediately inform the tourist about them in order to enable him/ her make the relevant decision about cancelling the tour or accepting it with the changed terms. The tourist is responsible to immediately inform the company about the decision otherwise the changed conditions will automatically come into force. In case of not paying the increased cost of the tour the tourist loses the right of demand for the tourist service and as for return of the cost of the tour, the sanction foreseen by Article5.11 will come into force.

6.2. If the purchased tour is cancelled for reasons independent from the company, the company is obliged to inform the tourist at least three calendar days prior to departure and offer another tourist service according to his/her choice or return the cost of the cancelled tour.

 

 

7. Force Majeure

7.1. Both the company and the tourist are free from responsibility for performing the obligations completely or partially if it was caused by force-majeure, in particular: caused by fire, flood, earthquake, the decision made by the government of Georgia, central and/or local municipalities and this circumstance made a direct influence on fulfilling the duties of the contract.

7.2. In case of Force Majeure, any of the parties is obliged to inform the other party in writing as soon as it is possible, otherwise, he/she will lose the right to demand for exempting from responsibility in case of Force Majeure. In addition to this, the terms of fulfilling the conditions will delayed by the period during which the Force Majeure is present and if such situation will last more than 1(one) month, any of the parties can cancel the contract and the parties are obliged to immediately have settlement in accordance with the obligations fulfilled factually.  

7.3. If Force Majeure starts right after starting the tour, the company will take every measure in order to return the tourist during which the additional costs of return will be burdened on the tourist.

 

8. Rules of dispute resolution

8.1. If the tourist has any claims about the purchased tour, he/she shall appeal to the adequate person according to the basis of his/her claim - hotel administration/guide/driver and etc.

8.2. Any defect, regarding the purchased tour, shall be confirmed on place in written act, in which the defect shall be described and shall be confirmed by the signatures of the tourist and the addressee of the claim.

8.3. If the case is not solved on place, in the period of one month, the tourist is plenipotentiary to appeal to the company with the claim and relevant proofs and present the documents confirming the claim: claim act, receipts, accounts, photos and etc.  

8.4. The company shall consider the established claim in 10 days after accepting it and respond accordingly.  Groundless claims shall not be considered.

 

9. Applicable jurisdiction

For all disputes between the tourist and the company or for any kind of legal relations the Law of Georgia is in force.

 

10. Correspondence

Contact information filled in by the tourist during registration is considered to be accurate and valid. The messages sent to the tourist to the indicated Email shall be deemed received in 12 hours after sending them. Similarly, the message sent to the company by the tourist shall be deemed received after 12 hours from sending.